Apprentice – IT

Job Purpose

We are seeking fresh engineering graduate (B.Tech/MCA/equivalent) who is looking to make his/her career in IT Infrastructure and End User Computing.

This is a very fast paced and dynamic role that requires someone that can think on their feet, is very proactive and has exceptional attention detail. The person must also be very structured, and process driven to ensure consistent and quality service delivery. 

Key Responsibilities:

Client Focus

• Maximise face-to-face contact with the user in any interaction, while being mindful of the fact that we are working with typically time-starved users.
• Develops job knowledge and expertise (theoretical and practical) through continual professional development.
• Works in a systematic, methodical, and orderly way.
• Follows procedures and policies.

Technical Support

• Become conversant with Servers, PC operating systems, and Peripheral equipment.
• Assist the IT Service Desk / Technical analysts with operational functions as required. This includes dealing with basic written and verbal enquiries and requests effectively and courteously.
• Regularly monitor the ITSM Service Now queue to ensure that tickets are assigned in a timely manner within the IT team.
• Work closely with the other Technical Support Analysts and Functional Support Analysts for learning and experience.  
• To support the IT Client Services team in delivering an efficient and effective service. Leveraging Knowledge Base articles where needed.
• Assist with financial administration activities, including processing IT invoices, running reports, keeping track of IT spending, sending inventory reports, etc, and ensuring weekly/monthly deadlines are met.
• Assist the team in project work during new initiatives and upgrades including related testing before/during rollouts.
• Any other duties specified to support the team's operational requirements.

Other

• Should seek the advice of the assigned mentor in relation to difficult or contentious decisions.
• Must work to attain optimum performance in own areas of responsibility.
• May be requested to carry out additional work as could reasonably be required.
• Vendor Liaisoning.

Experience and Qualifications

Qualifications

• We are seeking fresh engineering graduate who is looking to make his/her career in IT infrastructure and End User Computing.  
• Sound knowledge of Microsoft products and software such as Outlook Email, Word, Excel and Power point.
• Interest in customer service and delivering quality services. Attention to detail is an important skill to ensure accuracy.

What you will learn

• A range of technological skills, including accessing remote systems, file manipulation, file editing, changing system or application settings, system administration, setting up and upgrading components (infrastructure or software).
• Understanding Clifford Chance's policies, standards, legislation, security requirements, professional ethics, privacy, and confidentiality, and understanding escalation procedures.
• The main components within an IT solution include how hardware and software components work together.
• Become conversant with servers, PC operating systems, and peripheral equipment.

What we're looking for

We want an apprentice to care and have a genuine passion for technology. We need people who want to make a difference in providing a vital service to our customers, now and for the long term.

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.Company Description

Equal Opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here