Commercial Manager - Warsaw Hub

The Role 

The Commercial Manager for the Warsaw Commercial Billing & Collections Hub (“Commercial Hub”) is a pivotal leadership role within Clifford Chance’s One Europe Commercial Finance structure.

This role moves beyond executing transactions to owning the governance, performance, and optimization of the Order to Cash (O2C) lifecycle across all offices supported by the Hub.

You will oversee a growing multi office, multi jurisdictional billing & collections operation, ensuring consistent standards, strong internal controls, and high quality service delivery to Partners, Lawyers, and local office Finance teams.

The role is central to the Warsaw Hub, where the Hub becomes a standardized, scalable nearshore service with transparent KPIs, codified governance, robust escalation mechanisms, and clear accountability.

Key Responsibilities

O2C Governance & Performance Management

• Oversight of the billing and collections processes for all offices supported by Commercial Hub, ensuring consistency and operational excellence.
• Co-design the O2C service at Clifford Chance and lead the implementation of standardized SOPs, harmonized working practices, and governance frameworks across jurisdictions.
• Chair or co-lead routines ensuring alignment between the Commercial Hub delivery, office expectations, and One Europe Commercial Finance strategy.
• Act as the escalation point for Commercial Hub related matters, ensuring fast resolution without jeopardizing client relationships.
• Identify bottlenecks and introduce improvements that enhance efficiency, transparency, and client satisfaction.

Transformation, Standardisation & Change Management

• Drive the Hub’s standardisation and governance to enable scalable expansion for additional OE offices. 
• Effectively implement change by following a structured change management and communication's framework.
• Identify process bottlenecks, propose improvements, and implement enhancements across the O2C lifecycle.
• Support transitions of new offices into the Hub, managing planning, knowledge transfer, and risk mitigation.

Operational Excellence and Customer Experience

• Ensure accuracy, completeness and timeliness of all billing and collection activities performed by Commercial Hub.
• Oversee dispute management and escalation pathways in collaboration with Commercial Advisors, Commercial Finance Managers and local office teams.
• Maintain a robust control environment, ensuring adherence to global billing & collections policies, IFRS, local GAAP, and internal controls.
• Monitor adherence to global billing arrangements, compliance requirements, and external client terms.
• Manage capacity planning, task prioritization, workload allocation, month end resourcing, and cross training within the Commercial Hub team.
• Monitor stakeholder satisfaction to inform continuous improvement efforts towards a frictionless experience

Leadership of the Warsaw Commercial Hub Team

• Lead and develop Commercial Hub team ensuring capability uplift, cross‑training, and professional development.
• Build a culture of accountability, collaboration, transparency and continuous improvement within the Hub.
• Ensure team members are cross‑skilled in both billing and collections, while preserving a balanced distribution of responsibilities.
• Partner with HR and Finance leadership to support recruitment, onboarding, training, and performance management.

Stakeholder Management & Business Partnering

• Work closely with local Heads of Finance and Commercial Advisors across One Europe offices.
• Serve as a trusted business partner by ensuring timely escalations, clear communication, and transparent KPI reporting.
• Coordinate with Pricing, Legal Project Management, and broader One Finance teams to support seamless integration of commercial processes.
• Act as the primary Hub representative in regional commercial forums.
• Build strong relationships across the firm to support transitions, training, and continuous improvement initiatives.

Your Experience

Technical & Professional Expertise

• 5–8 years of experience in billing, collections, or commercial operations within a professional‑services Hub (SSC/GBS)
• Proven experience managing or overseeing multi‑office, high‑volume revenue cycles, with strong familiarity with nearshore/shared‑services delivery models.
• Deep operational knowledge of end‑to‑end O2C workflows, including billing compliance, dispute resolution, escalations, and lock‑up management.
• Experience driving governance frameworks, process standardisation, and operational transformation across jurisdictions
• Finance and accounting foundation, including understanding of revenue controls, billing arrangements, and compliance expectations (IFRS/local GAAP not primary expertise)
• Strong data fluency: ability to interpret KPIs, dashboards, and metrics, and convert insights into targeted improvements.

Leadership & Behavioural Competencies

• Demonstrated ability to lead, coach, and inspire teams in a fast‑growing environment.
• Ability to navigate cross‑office and cross‑culture dynamics with diplomacy and influence.
• Ability to influence and manage complex escalations diplomatically.
• Maintains credibility across jurisdictions and functions.
• Strong problem‑solving skills and capacity to make informed decisions with incomplete information.
• Experience operating in a complex stakeholder environment across multiple countries and functions.
• Excellent stakeholder communication skills, with confidence to challenge and guide.
• High degree of personal organisation, resilience, and ownership.

Qualifications

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or similar.
• Fluent English skills (C1/C2)

Who We Are

We are a global law firm dedicated to creating advantage for our clients - on every matter, every time.

Our Warsaw Hub exemplifies this commitment. We offer a competitive edge and empower the right people to be at the forefront of technological innovation, such as AI investment, legal automation, bespoke tools, to drive transformation at Clifford Chance and create more added-value, efficient solutions for clients and the wider industry.

Joining our team means you will be part of a high-performing culture, globally recognised for the work we do and the advantage we create for world-leading clients. You’ll collaborate with the sharpest minds in the industry, working on some of the most critical legal and commercial business challenges and driving business support processes.

We focus on delivering operational excellence with specialist infrastructure and dedicated support such as, Finance, Legal and Executive administration support, , Risk and Compliance, Business Development, Branding, Marketing and Communications.

Our Warsaw Hub

The Warsaw Hub is designed to help clients move faster, smarter, and with confidence. Joining us means becoming part of a dynamic and interconnected global network. Every day and on each project, you will connect with your colleagues across the world. You will learn, you will grow, and you will take your career in the direction you want.

We are closely integrated with the core business of Clifford Chance. This means frequent interactions with senior stakeholders, providing our team with invaluable insights. This close integration ensures that our work is aligned with the firm's overall goals and vision.

The Warsaw Hub requires individuals with advanced capabilities and the ability to engage in thought-partnering with Clifford Chance's lawyers and partners. This means that our team members are not just executing tasks but are actively contributing to the development of innovative legal solutions. This collaborative environment fosters professional growth and ensures that our team is always at the cutting edge of the legal industry.

You will work in the heart of the city. Warsaw is a friendly place to live and to work and has a cosmopolitan environment

Hybrid Working

Due to the nature of this role, new joiners are expected to attend the office four days per week during the initial training period, transitioning to a hybrid schedule of three days per week thereafter with flexibility to increase attendance if business needs require.

Equal Opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here.