Job Description
The role
The Senior Assistant, Document Automation Services & Innovation, supports the technical development, maintenance, and delivery of document automation solutions across the firm. Working under the direction of the Product Manager this role focuses on hands-on configuration, testing, support, and continuous improvement of automated documents, while contributing to innovation initiatives.
Who you will work with
You will work closely with the Product Manager, Document Automation, the Technical Lead, Document Automation Services & Innovation, legal teams (primarily Finance), and client technical teams.
What you will be responsible for
Supporting the development, maintenance, testing, and support of document automation templates built using TR Contract Express.
What you will do
Technical Delivery & Support
• Assist in technical development and configuration of document automation templates.
• Perform testing, troubleshooting, and issue resolution.
• Support secure handling of automated documents and data.
• Collaborate with legal teams to optimise document workflows.
System & Platform Support
• Support implementation and maintenance of document automation platforms.
• Assist with updates, enhancements, and lifecycle management.
• Help ensure systems are user-friendly, accessible, and secure.
Project Support
• Support document automation and innovation projects.
• Track assigned tasks and escalate risks or issues.
• Assist with preparation of project updates and materials.
Training & Knowledge Support
• Provide first-line user support.
• Assist in creating and maintaining user guides, FAQs, and documentation.
• Support training and onboarding activities.
Qualifications
Your experience
• Educated in Computer Science, Information Technology, or a related field.
• Experience in a technical or systems support role.
• Familiarity with document automation tools (TR Contract Express preferred).
• Understanding of legal processes and workflows.
• Strong analytical and communication skills.
Company Description
Who we are
As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people.
Our culture is collaborative and inclusive — where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow.
We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment.
We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets.
You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines.
Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients.
Our India team is a well-established and integral part of the firm’s global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, we’ve been driving operational excellence and innovation for more than 15 years.
We contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement.
Additional Information
How we will support you
From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.
Equal opportunities
At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. Find out more here.
