Job Description
The Role
In Client Services Management, you will play a key role in supporting the delivery of high-quality client services.
Who you will work with
You will work closely with internal teams to ensure smooth operations, resolve issues, and contribute to continuous improvement initiatives. This role requires strong communication, problem-solving, and organizational skills.
What you will be responsible for
You will be responsible for delivering high-quality, client-focused IT support and services to business professionals in Delhi (and occasionally Hyderabad), troubleshooting a range of technology and legal applications, collaborating with global teams, sharing knowledge, and contributing to continuous improvement and innovation within the firm’s IT Client Services Management team.
What you will do
- Provide deskside and Tech Hub/Concierge-style IT support services to the Hyderabad region, with occasional travel to Delhi office as needed.
- Interface with other support teams regionally and globally.
- Develop an understanding of how lawyers and business professionals work to offer effective technical solutions.
- Deliver high-quality, face-to-face support and act in a consultative manner with users.
- Troubleshoot and support core technology tools (Windows OS, Outlook, Office 365, cloud applications) and legal technology applications (e.g., Workshare Transact, Kira).
- Participate in an on-call rotation for after-hours support.
- Provide telephone and deskside technology support, including concierge-style support via the Tech Hub
- Adhere to professional standards and ITIL methodology to ensure consistency in IT support.
- Act as a power user of core IT technology and legal technology applications.
- Support and maintain Audio/Visual systems.
- Analyse user issues and requirements, responding based on workflows and departmental needs.
- Assist in solving recurring technical issues and escalate problems as needed.
- Liaise with other support levels and application support teams to identify and reduce recurring problems.
- Share knowledge and experiences with the team to enable scalable support.
- Assist in coordinating events, workshops, and demos for core applications and legal technology tools.
Qualifications
Your Experience
Key Requirements
Skills:
Strong interpersonal and client service skills, with the ability to build rapport and ask effective questions.
- Consultative approach to working with users, providing professional advice and recommendations.
- Excellent customer service and communication skills (oral and written).
- Proactive, eager to learn new technologies and trends.
- Ability to work under pressure, prioritize tasks, and meet deadlines.
- Strategic thinker and problem-solver.
- Comfortable working in a fast-paced, changing environment.
- Proficiency in MS Office tools, Office 365, SharePoint, iManage, smartphones/tablets, and legal technology tools.
- Willingness to provide on-call technical support as per roster.
Experience:
Qualifications:
- Bachelor’s degree in IT or related field.
- ITIL Foundation or above desirable.
- MOS and MCSE certifications desirable.
- Additional certifications in client service, project management, or emerging technologies (AI, blockchain) are desirable.
How we will support you
From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.
Company Description
Who we are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.
You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.
Whichever area of the business you join, you’ll become an integral part of an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
Additional Information
Hybrid Working
This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time.
Equal Opportunities
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.
Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.
Find out more about our inclusive culture here
