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Global HR Service Delivery Specialist - Training Operations

JR-5451

  1. Delhi
  2. Human Resources
  3. Permanent
  4. Clifford Chance

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Job description


Job Description

The Role

 

Key responsibilities

 

  • Assisting with scheduling the delivery of the Academy curriculum throughout the regions based on demand.
  • Registration and promotion of training events through the Academy's Learning Portal (Cornerstone on Demand). Ensuring that courses are well attended and delivered to a highly professional standard and without issue.
  • Providing an excellent level of customer service to global colleagues, via email. Using your knowledge of our training programmes and learning portal to advise colleagues on training and development opportunities.
  • Be at the forefront of designing and implementing new operational processes, to maximise efficiency by focusing on automation and integration with the Academy portal ensuring the optimal user experience.
  • Working to global service level agreements and quality adherence to ensure that the highest level of client service is always provided.
  • Ongoing involvement in Continuous Improvement projects to ensure that the Academy operates as effectively and cost efficiently as possible.

Qualifications

Your experience

 

  • Experience with Cornerstone on Demand within a Learning & Development function
  • Any Graduate/Post-Graduate with a minimum 4 years of experience, working with a multinational organisation
  • Course administration background is mandatory. Your experience will ideally be in a professional services environment. 
  • You will have a good knowledge of MS Office and be open to learning new systems.
  • Hands-on experience in additional authoring software such as Camtasia, Articulate, Vyond and I-Spring Suite would be highly preferred.
  • Proficient in the use of WebEx, Zoom, MS Teams, Adobe Connect as potential virtual platforms that will be used by external trainers/ internally.
  • You will be liaising with internal stakeholders and external contacts at all levels so you will have outstanding communication skills (both written and verbal) and be able to establish good relationships quickly.  
  • Your interpersonal skills and presentation are important because you will often find yourself acting as the face of The Academy both on the telephone and in person.
  • You will be able to demonstrate a strong interest and aptitude for professional learning and development.
  • You will be capable of working with minimum supervision. Your strong organisational skills (being able to juggle tasks and deliver on deadlines) will be essential in this role. You will be proactive in thinking about how we can improve our service levels and then put these practical solutions in place. 
  • An excellent communicator, you should have an eye for detail, be quality-driven and thorough in your approach.
  • Service minded yet having a questioning attitude, you are responsive, able to prioritise, with the ability to work well as part of a team and individually with sensitivity and discretion. 

Company Description

Who we are

 

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.


Additional Information

Equal opportunities statement

 

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here

Video

https://www.youtube.com/watch?v=8lbTSfJua9E

  1. Delhi

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