Global HR Service Delivery Transformation Manager


  1. Delhi
  2. Human Resources
  3. Permanent
  4. Clifford Chance

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Job description

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Job Description

The Role


The role will support the goals of the People & Strategy by ensuring alignment to the HR Operating model across the Communities of Expertise (COEs).


Who you will work with


  • As our HR Transformation Manager, you will work closely with the Global Heads of the Communities of Expertise (COEs) across the Employee Lifecycle, from hire to retire. 
  • You will partner with them to increase business efficiency, streamline processes and ensure alignment to our HR Operating Model and People & Talent Strategy.
  • You will also collaborate with colleagues globally across the HR Operations Team, Data & Analytics and Technology to optimize Workday and other HR systems to deliver the optimal user experience and drive self-service functionality wherever possible.


What you will be responsible for


  • You will be responsible for reviewing and analysing current HR processes and providing insights and recommendations for improvements.
  • You will have excellent knowledge of HR business processes across multiple geographies and experience of HR transformation methodologies across the Employee Lifecycle along with a strong background within continuous improvement.


What you will do


  • You will support the goals of the People & Strategy by ensuring alignment to the HR Operating model across the Communities of Expertise (COEs)
  • Suggest approaches to and lead the implementation of functionality that aligns with and supports our One HR culture.
  • Look for additional opportunities to transform processes and increase efficiency through automation, self-service, and standardisation.
  • Partner with the COEs to drive optimal solutions that improve HR processes and streamline user experiences.
  • Build consensus around business processes, business rules, workflows, and design. Translate business objectives and user needs into clearly defined requirements.
  • Drive process improvements, document processes and user guides, and create and deliver reports to demonstrate progress and success.
  •  Create and maintain documentation on business processes, configuration, and other materials.
  • Liaise with Data Privacy to ensure that process changes agreed and are in line with the firm's policies.
  • Monitor trends in system issues and requests, recommending and implementing improvements to the user experience, functionality, configuration, or integration with other tools.
  • Proactively recommend and create training resources to enable consistent and effective adoption of system capabilities.
  • Provide project support to the Global Head of Service Delivery and other teams as needed.


Your experience


  • Bachelor's Degree required, MBA or related advanced degree preferred.
  • Minimum of 10 years of experience in HRIS and HCM (preferably Workday)
  • Exceptional problem-solving skills, including the ability to analyse complex business challenges and develop innovative, practical solutions.
  • Demonstrated ability to build, grow, and manage relationships at the C-level. This includes a deep understanding of the business, strategy and the ability to anticipate and address their needs.
  • Deep understanding and strong knowledge of HR processes delivered out of a Shared Service or HR Operations set up
  • Proven track record of demonstrating business process transformation.
  • Strong ‘process’ thinking that connects the dots through its functional silos and delivers an impactful and effective people experience.
  • Ability to influence, negotiate and constructively challenge to achieve productive solutions for complex business problems.
  • Analytical and data-driven, leveraging data available to drive process enhancements.
  • Excellent relationship management skills – display sensitivity to organisational dynamics and cultivate relationships across functions/ geographies to drive results.
  • Flexibility to adapt to a variety of engagement types, working hours and work environments.
  • Excellent communication skills (written and verbal) – ability to adapt communication upwards and downwards for appropriate levels of detail.
  • Curious, self-driving, inspirational, business-driven, and costs conscious.
  • Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations.
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)


How we will support you


From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning. 

Company Description

Who we are


We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Additional Information

Equal opportunities statement


At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here



  1. Delhi

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