Job Description
The role
We are seeking a driven and enthusiastic Learning Management System Administrator & E-Learning Specialist who is passionate about connections between people and content. You will be responsible for the technical administration of Clifford Chance Academy.
You will be a key player as we look to elevate our LMS. You will ensure our people and leaders have a world class learning experience and access to leading edge platforms and tools to develop and grow.
Key Responsibilities
The key responsibilities of the role include:
- Lead e-learning course authoring alongside the Learning and Leadership development design team for complex projects with multiple internal stakeholders.
- Manage senior stakeholders – solve complex problems, communicate, and manage expectations around course design, possible challenges, and Cornerstone related requests.
- Act as a subject matter expert for learning technology platforms, working with cross- functional teams to execute on change/enhancement requests.
- Collaborate with senior leaders of internal teams such as Learning and Leadership Development team, Global Service Delivery, Regional HR, IT etc. to define, deliver, and assist with product development backlog, user stories and features roadmap.
- Build a structure and keep track of all e-learning courses, help resources, instructional videos, how-to guides, and FAQs related to the usage of the learning management system, instructional technology, and documents relevant data about the learning tools.
- Interact with global external providers and agencies regularly on course and blended learning programme related tasks.
- Facilitates the escalation of and resolution for IT issues connected to the learning management system and/or external tools.
- Partner with the Global Analytics team to build the standard reports as per the business needs.
- Ensure standard procedures are documented, followed, and continuously improved.
- Ensure the platform complies with relevant industry standards and regulations.
- Write and maintain procedure and policy documentation to ensure the security and integrity of the LMS and related systems.
- The role holder would be expected to work with the tech lead on functional requirements gathering and testing and to support the testing of relevant functional changes that are delivered through the Cornerstone release programme. Currently there are 3 releases per year.
Qualifications
Your experience
Skills/ Experience:
- Any graduate/postgraduate with minimum 6+ years of hands-on experience in Learning Management system maintenance and administration.
- Experience in Cornerstone on Demand (CSoD) and e-learning tools is mandatory, working with a global multinational organisation.
- Hands-on experience in tools such as Articulate (Rise & Storyline) and Camtasia is an added advantage.
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Ability to plan projects via MS Teams is desirable.
- You will be liaising with multiple internal stakeholders and external contacts at all levels so you will have outstanding communication skills (both written and verbal) and be able to establish good relationships quickly.
- You will be capable of working with minimum supervision and are a self-starter. Your strong organisational skills (being able to juggle tasks and deliver on deadlines) will be essential in this role.
- An excellent communicator, you should have an eye for detail, be quality-driven and thorough in your approach. Service minded yet having a questioning attitude, you are responsive, able to prioritise, with the ability to work well as part of a team and individually with sensitivity and discretion.
Company Description
Who we are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.
Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
Additional Information
Equal opportunities statement
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.
Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.
Find out more about our inclusive culture here.
