Business Analysis Manager

The role

Responsible for defining, designing and delivering the Firm's changing business need(s) in any given project or programme, which will incorporate changes to policy, process, practice and/or underpinning IT systems.

Who you will work with

Reporting into the head of Business Analysis or Senior Business Analysis Manager, this role resides within the Business Analysis function which sits within the Global Programme Group (GPG).

The GPG are responsible for advancing and delivering many of the firm's strategic programmes and related key components. As a member of this team, you will have the opportunity to work on varied and substantial projects and programmes that are integral to the delivery of the firm’s strategy.  The Global Programme Group is located in India and the UK and serves the firm’s projects globally.

You could be working very closely with regional and global c suite stakeholders, legal experts, practice area managers, Finance, HR, Business Development, Legal Knowledge, and Technology leads and experts. You will be working very closely with Change, Portfolio, Programme, and Project Management, along with PMO and Business Analysis colleagues across the GPG.

What you will be responsible for

As a Business Analysis Manager, you will be responsible for:

• Working across multiple programmes and projects which may require people, process, technology, and data transformation.
• Consistently engaging and collaborating with stakeholders of all levels of experience, surfacing the context affected by or influencing change (in terms of the people, demographics, policies, processes, technologies, and data),
• Eliminating ambiguity and accurately defining problems, opportunities, and business needs in alignment with the firm's strategic priorities.
• Establishing and being the custodian of business needs, scope, requirements, and benefits realisation.
• Informing and assuring solution proposition thinking, business cases, change and delivery management, governance, and decision making.
• Constantly assuring the realisation of anticipated value across programme and project proposition and delivery.

What you will do

As a Business Analysis Manager, you will:

• Nurture and maintain solid stakeholder relationships across the firm, planning, informing and assuring value driven engagement.
• Plan and agree your Business Analysis engagement and approach with stakeholders, informing and assuring governance and planning.
• Establish AS-IS and TO-BE context, highlighting the people, demographics, policies, processes, technologies and data affected by or affecting change, and defining problems and opportunities accurately.
• Assure and formalise business needs with desirable and measurable outcomes and benefits, establishing benefits profiles, ownership, and plans for realisation during and after deployment.
• Elicit, validate, and define all stakeholder, solution, and transitional requirements at both a summary and detail level using appropriate artefacts, assuring quality, traceability, and value realisation.
• Inform (and potentially direct) solution proposition thinking (RFI/RFP) using insights, and assess feasibility against needs, costs, benefits, risks, and complexity, enabling decision makers to make informed decisions.
• Define and assure the solution approach and scope, acting as the custodian of all business needs, scope, and requirements, proactively managing changes and constantly assuring value realisation.
• Inform and assure change management strategy, RAID, impact assessments, and planning.
• Formalise and assure business designs and approach.
• Inform and validate all designs (business, operational, technical, service) and assure value realisation.
• Inform and assure test strategies, plans, and scripting, potentially producing them for UAT.
• Inform and assure QA, training, adoption, and operational readiness.
• Monitor and assure the realisation of benefits during and after deployment.
• Consistently inform and assure the business case.
• Contribute towards the development of Business Analysis, consistently qualifying and demonstrating best practice across engagements.

Key competencies:

• Seen as a trusted adviser who can apply strategic and organisational awareness across engagements and exemplify the firms code of conduct.
• Able to work effectively in a matrix-managed environment across large-scale complex engagements and/or multiple projects concurrently, informing and influencing stakeholders.
• Strong communication (verbal, presentation, written and listening) skills.
• Solid facilitation and collaboration skills, directing and assuring value driven conversations.
• Able to explore new and existing concepts and generate ideas to resolve problems deriving value for themselves and others.
• Able to inform and drive decision making whilst considering the perspectives of all stakeholders.
• Able to ensure the underlying root cause of a problem is confidently understood by all stakeholders.
• Able to quickly surface the right context and communicate how changes to people, policies, processes, technologies, and data affects the wider environment.
• Able to connect and synchronise disparate information and eliminate ambiguity.
• Able to present complex information clearly using appropriate Business Analysis and modelling techniques.
• Able to plan and agree an approach in an organised way reliably delivering artefacts to the agreed quality and deadlines.
• Able to confront and resolve conflicts in a transparent and straightforward manner.
• Able to effectively prepare and conduct appropriate elicitation sessions which foster value driven conversations and outcomes.
• Able to adapt to changing conditions, demonstrating a positive attitude in the face of ambiguity and a willingness to identify and learn new ways of working to overcome challenges.
• Able to quickly understand an enterprise, its broader industry, competitors, partners, key trends, regulatory environment, its people and their interactions, its policies, its processes, its technologies, its data, and its limitations.
• Able to quickly understand and navigate the informal and formal authority channels, subject matter expertise, and interconnected relationships across an enterprise.
• Able to inform or direct solution proposition thinking and evaluation (RFI/RFP).
• Able to adapt to and apply Business Analysis to varying delivery methodologies (Agile, Waterfall).
• Able to collaborate within a team, add value, and consistently share knowledge.
• Able to use and is aware of modern technologies that could potentially drive the productivity of themselves and their team.
• Able to use modelling tools such as Microsoft Visio to create standard Business Analysis visuals using appropriate notation (e.g. Context, Business Process (BPMN), DFD, Use Cases).
• Able to document requirements to the required quality and maintain their traceability clearly using appropriate artefacts.

Your experience

Required:

• Experience informing and influencing stakeholders and decision makers across large-scale and complex business transformation programmes globally.
• Strong understanding of industry standard business analysis, change, and project management principles, methodologies, tools, and approaches.

Desirable:

• Relevant Business Analysis accreditation and/or membership.
• Experience within a Global Professional Services environment.
• Experience in the Legal industry with an appreciation of the client and matter lifecycle.
• Experience in client relationship management.
• Experience with Finance transformation and exposure to Finance functions such as revenue management, procure to pay, service to cash, and finance management.
• Experience with ERP transformations and SAP.
• Experience with HR Transformations and Workday.
• Experience enabling organisations to become more data driven with analytics and insights.
• Experience with AI.

How we will support you

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

The Business Analysis framework will be central to the way in which we deliver improvement projects and integrate with both the Change and Project Management functions. The post-holder will be fully supported by GPG colleagues and onboarded using the core frameworks to ensure clarity around optimum ways of working from the outset. You will then assist with onboarding new members of the team (either permanent or transient) using the framework.

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Equal opportunities statement

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here

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