Client Compliance Coordinator

The role

Clifford Chance US LLP is seeking a full-time Client Compliance Coordinator, who will be responsible for ensuring that the legal billing practices adhere to Firm's policies, industry standards, and client agreements. Additional responsibilities include reviewing details of the Firm's client fee agreements and assuring accurate and clear posting of requirements to the Firm policy site. The position will be based in Houston or Washington DC and will report to the Client Compliance Manager.

RESPONSIBILITIES:

• Manage and maintain client compliance databases and documentation
• Coordinate onboarding of new clients, including intake of billing requirements and compliance documentation
• Monitor adherence to client-specific billing rules; update templates and billing instructions as needed
• Liaise between legal teams, billing partners, and eBilling teams to ensure proper implementation of billing formats
• Assist with invoice preparation, submission, and error resolution across multiple platforms (e.g., CounselLink, Serengeti, Legal Tracker)
• Generate compliance reports and contribute to client audits and internal reviews
• Collaborate with attorneys, billing staff, and client contacts to resolve discrepancies
• Assist Billing Coordinators with performing prebill edits, creating and editing bill drafts, and processing invoices & write-off's
• Maintain and update special billing arrangements related to billing attorneys' clients and matters (e.g., Fixed Fee amounts)
• Review billing support documentation and verify descriptions, amounts, rates, client/matter date and other billing requirements
• Assist Legal Secretaries with updating and maintaining documentation related to billing attorney's clients and matters 
• Provide administrative support as needed (e.g., providing client invoice copies for auditing purposes, pulling disbursement back up, filing documents in iManage)
• Perform other job-related duties and projects as assigned

Clifford Chance US LLP offers a comprehensive benefits and compensation package. The salary range for this role is $82,000 – 92,000. The actual salary will be commensurate with the candidate's qualifications and relevant experience.

Your experience

• 2-4 years of relevant legal billing compliance experience required
• Experience in a law firm or professional services environment required
• Proven track record of providing superior client service while building a strong rapport at all levels of an organization with both internal and external clients
• Ability to work under pressure and demonstrate flexibility with competing demands of internal and external clients
• Must be a strategic, analytical thinker with strong critical thinking and problem-solving skills
• Excellent time management, organizational, interpersonal skills
• Strong written and verbal communication skills
• Must be detailed oriented with the ability to readily identify issues that could impede processes while taking the initiative to provide solutions
• Strong technical proficiency in a range of software, including Microsoft Office, e-billing software and document management systems
• Ability to work independently in a fast-paced environment with minimal supervision within a team-oriented environment
• Must be able to adhere and comply to the Firm's Agile Working Policy which requires employees to work from the office at least three days each calendar week
• Must be legally authorized to work in the United States

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Equal Opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society. 

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here

#LI-Hybrid