Client Development Coordinator

The role

Our Client & Market Development (CMD) function is pivotal in making the Firm's vision a reality. CMD teams work across the Firm both strategically and operationally with Partners to (i) raise awareness, establish credibility and strengthen our brand in key markets, industries and product areas; and (ii) win new business; (iii) protect and grow profitable relationships with priority clients. 

Our Client Development Managers (CDMs) are responsible for supporting our Global Strategic Client (GSC) teams with the aim of deepening and broadening these relationships in line with client plan objectives. 

The purpose of this role is to work with and support the CDMs across a range of tactical and operations tasks related to the management and development of GSCs and sectors in which GSCs operate. For this stream we are looking for an Client Development Coordinator, to work in the following shift timings:

Key Responsibilities

The responsibilities of the Client Development Coordinator can be broadly split across two areas: account management and client development.

Account management activities

• Relationship infrastructure – maintaining information about client team composition, distribution lists and client intranet sites.

• Internal relationship communications – assisting with the creation and internal dissemination of relationship information.

• Internal team meetings – arranging and preparing for internal client team meetings, taking notes and following up on actions.

• Client financials – working with the Commercial Analysis Team to respond to financial information-related reporting requests.

• Client fee arrangements – maintaining fee agreements on the central database and responding to requests for fee information.

• Client reporting – collating information for and assisting with the creation of client Value Added Reports (VAR) and other relationship reports specified by the client.

• Secondments – maintaining secondment information, liaising with client secondees, arranging and assisting with briefing sessions. 

Client development activities 

• Client information and research – collating and maintaining information for clients; including descriptions of new matters, organisation charts, business structures and client strategies. This will involve liaising with the Business Research Team, the Commercial Analysis Team, leveraging internal reports, and liaising with key client team members throughout the firm to gather information.

• Client planning – supporting the CDM and Relationship Associate in the implementation of the client plan, including tracking actions.

• Pitching – supporting the CDM on global panel RFPs and other important matter-specific pitches as appropriate.

• Client listening – supporting the process associated with taking client feedback and using the intelligence to support the growth of the client. 

• Relationship meetings – assisting with the production of relationship documents and materials ahead of meetings. 

• Events, seminars and training – assisting with the organisation and planning of events, seminars and training.

• Sector support – providing support across a variety of sector related activities which may include: production of internal reports and newsletters, maintaining client lists and market information, supporting internal meetings. 

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Your experience

Skills and experience

• You will have experience of working in an administrative role, ideally within the professional services or equivalent experience in a client  development/account management administrative role

• You will be highly motivated, a self-starter, committed to high performance

• You will be pragmatic and have strong project management and analytical capabilities

• You will need to be a strong team player

• You will need to manage and prioritise multiple projects and respond quickly to requests which have a short turnaround time

• You will need to be positive and flexible to ensure that the areas within your responsibility are well managed 

• You will have strong interpersonal and communication skills, both verbal and written (including strong editing and proofing ability and attention to detail)

• You will be confident, resilient and focused

• You will be able to demonstrate a track record of being pro-active and delivering high quality work

• You will have strong general software skills (Excel, Word, Outlook and PowerPoint).

• Preferable computer skills include InterAction. 

Qualifications

• Bachelor's degree or equivalent

• 4-5 years of total work experience in a corporate/MNC

Equal opportunities statement

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society. 

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment. 

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement. 

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.  

Find out more about our inclusive culture here.