Job Description
This role sits in the Global HR Service Delivery Team with operations managed out of Delhi and Hyderabad offices. The broad scope of the role involves managing successful operation and supervision of the, Global Recruitment Operations, comprising of Recruitment Research and Recruitment Support Teams, liasing with the Global Head of Recruitment, regional HR leads, and members of the global HR community to ensure a seamless and timely delivery of recruitment research and support.
Key responsibilities
• This role is based from our Delhi Office providing support to our 30+ offices worldwide to ensure that we attract, recruit and retain the best talent in the market globally
• In this role, your responsibility it is to manage, improve and ensure delivery of the end-to-end recruitment research and support process. You will be managing all members of the team who are responsible for a variety of recruitment processes available to all offices which includes :
o Market mapping, talent Identification, sourcing and candidate profiling services using LinkedIn, Pirical and Google Searched using Boolean string
o Initiating recruitment related processes, managing to conclusion and regular and timely communications with end requester (processes include posting roles, arranging interviews, sending offers, pre employment screening)
o Liasing with candidates, internal stakeholders such as interviewers and hiring managers to ensure the process delivers a strong candidate experience, all the information required by the business and in a timely manner
o Regular review of recruitment reporting, and liaison with offices to clear up anonymalies, responsibility for the data and the improvement of on going reporting
o Ensuring the team are fully staffed and can offer coverage across all timezones supported by the team
• You will be the owner for the following:
o Working with the global recruitment team, local recruitment and HR managers, you will lead on ensuring a best in class service, documenting processes, defining TAT and SOPs and reporting and managing the service once agreed
o Ensuring the team work together efficiently and maintain consistently high standards or quality, adhere to the defined processes
o Developing and supporting a high performing team who remain motivated and connected and take responsibility
o Setting up and guiding the team through training and development
o Assisting the team when tasks or issues are escalated and aiming to resolve those with the end-user/requester in a timely manner
o Validation and distribution of regular reports, KPIs and all ad- hoc reports as required.
o Ensuring compliance with Data Privacy and governance to Global GR policies and Internal Audit recommendations.
• You will set and maintain service levels and to deliver a high standard of quality and output whilst managing stakeholder expectations
• You will need to establish a structure so that all work is completed in a controlled, accurate, timely and consistent way to ensure data integrity and quality; in accordance with standard policies and ensuring that statutory requirements for all offices are met.
• You will be responsible for conducting trainings, refreshers and updating documentation & controls.
• You will enhance the development of the skills of the team, aiding the career development of your members by sharing regular, ongoing feedback through regular catch ups. You will be responsible for Appraisal process of your team ensuring feedback is sought from the end users and the Global Head of Recruitment and relevant stakeholders.
• You will be responsible for guiding your functional teams and share the best practices in your
• You will be responsible for sharing the progress reports, dashboards of the BAU work and project initiatives with the Management Team.
• You will identify & recommend new recruitment work that can be transitioned to India and lead transitions as and when required.
• You will keep processes and transactions Audit ready.
Qualifications
Personal Success Characteristics
• Stakeholder Management is critical and you must be able to build strong relationships to partner with multiple teams across the organization
• Business orientation is crucial, thus should govern all people processes and initiatives in the organization.
• Strong written and verbal communication as well as interpersonal skills
• Team handling ability and maturity to drive performance and manage effectively
• Ability to effectively present information to senior leadership, team, other employees
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret and extensive variety of instructions in verbal, written or diagram form and deal with several abstract and concrete variables
• Strong proficiency in Microsoft Windows (Word, Excel, PowerPoint & Outlook), Strong customer service orientation
• Ability to maturely handle escalations and work under pressure in demanding situations
• Ability to evaluate priorities and multi-task accordingly
• Ability to respond to grievances or concerns from team members and other relevant process stakeholders
Skills & Experience
• 12+ years of overall experience, with 7-8 years of experience managing a team and people is essential
• Experience and understanding of recruitment/Talent Acquisition in a global context is mandatory
• Strong proficiency in ATS such as Smart Recruiters or Taleo is mandatory. A strong working knowledge of Workday will be an added advantage.
Company Description
Summary
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.
You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.
Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
Additional Information
Equal Opportunities
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.
Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.
Find out more about our inclusive culture here
