Global HR Service Delivery Manager (HRSS and Workday SME)

The role

As part of our Global HR Service Delivery team, you will lead and be accountable for the successful delivery of HR operational processes across various offices. You will focus on continuous process improvement and expanding the scope of services delivered, while maintaining process KPIs and SLAs. Partnering with Regional HR and other functional teams, you will facilitate, support, and execute transformational initiatives as needed.

Responsibilities Include but Is Not Limited To

Lead and oversee all HR operational processes related to the employee lifecycle, training administration, ensuring alignment with regional compliances and organizational policies, and provide strategic direction to the team.

• Working with the global teams, you will lead on ensuring a best-in-class service, documenting processes, defining TAT and SOPs and reporting and managing the service once agreed
• Ensuring the team work together efficiently and maintain consistently high standards or quality, adhere to the defined processes
• Developing and supporting a high performing team who remain motivated and connected and take responsibility
• Assisting the team when tasks or issues are escalated and aiming to resolve those with the end-user/requester in a timely manner
• You will enhance the development of the skills of the team, aiding the career development of your members by sharing regular, ongoing feedback through regular catch ups. You will be responsible for Appraisal process of your team ensuring feedback is sought from the end users and global stakeholders
• Allocate work effectively to improve team productivity and ensure high efficiency, with mechanisms to measure performance metrics.
• Team handling ability and maturity to drive performance and manage effectively 
• Ability to maturely handle escalations and work under pressure in demanding situations
• Continuously evaluate the service portfolio with key stakeholders, using feedback and operational data to improve overall service.
• Build partnerships with stakeholders within business units, functional departments, and other teams.
• Work within culturally diverse teams, fostering relationships to drive consensus and alignment across stakeholder groups.

Your experience

• A bachelor's or master's degree in business, Human Resources, or a related field is highly preferred
• Minimum of 12 years of progressive experience in a global and matrixed environment, with 7 years of experience managing a team is essential
• 5+ years of functional and business process experience in Workday HCM product suite such as Learning, Talent, Compensation, Absence, Employee Lifecycle processes etc. is mandatory
• Exceptional problem-solving skills, including the ability to analyse complex business challenges and develop innovative, practical solutions.
• Deep understanding and strong knowledge of HR processes delivered out of a Shared Service or HR Operations set up
• Proven track record of demonstrating business process transformation.
• Strong ‘process’ thinking that connects the dots through its functional silos and delivers an impactful and effective people experience.
• Analytical and data-driven, leveraging data available to drive process enhancements.
• Excellent relationship management skills – display sensitivity to organisational dynamics and cultivate relationships across functions/ geographies to drive results.
• Flexibility to adapt to a variety of engagement types, working hours and work environments.
• Excellent communication skills (written and verbal) – ability to adapt communication upwards and downwards for appropriate levels of detail.
• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Equal opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here

#LI-Hybrid