Global HR Service Delivery Specialist

The Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally.

Key Responsibilities

The key responsibilities of the role include:

• • General Workday support (Service, Updates & Change requests) for all the countries globally
  • Ensure all Workday tasks and events are resolved as per agreed timelines
  • Responsible for conducting Audit of Master Data Validation
  • Publishing and monitoring analytics of Support Portal (Case Management Tool) & workday Inbox and mailbox
  • Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries
  • Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams
  • Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint
  • Develop and update Quick Reference Guide (QRC) and for all roles in workday
  • Responsible for managing the Operational Dashboard to ensure effective management of Volumes, SLA and projects.
  • Work on systems development/upgrade/enhancement projects as a team member.

Key Requirements

The successful candidate should have:

Skills: Written and verbal communication skills detail-oriented, with strong analytical and problem-solving skills

• • Excellent English language skills
  • Excellent organisation, planning and time management
  • Excellent interpersonal and presentational
  • Responsible and takes ownership of projects while being inclusive and informative to team members
  • Strong attention to detail and ability to follow instructions with high degree of accuracy
  • Maintains high standard of data integrity at all times
  • Experience in HCM processes

Experience:

• • Minimum 3 years' operational support experience in HR tools (mandatory HR Workday)
  • Familiarity with HR business processes and shared service model
  • Ability to work independently and with colleagues located in different geographies
  • Strong working knowledge of Microsoft Office: Excel, Access, Power Point and Word.

Qualifications:

• • A bachelor's/master's degree from a reputed institute, preferably in the area of business management
  • Experience at a multinational organisation with exposure to non-Indian working environment is preferred

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

We are offering you the chance to join a Firm with more tier one rankings than any other law firm. The opportunity to demonstrate and develop your skills by following tailored (international) trainings and courses. Attractive working conditions and fun in a team of energetic professionals.

Equal Opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here.