Head of Technology Learning and Development

The role

Clifford Chance is seeking a Head of Technology Learning & Development (L&D) to lead the Tech L&D Centre of Excellence (L&D CoE)., and to develop and implement learning strategies, manage training programs, and track learning effectiveness.  The candidate will be a critical player in developing technology related learning experiences which enlighten, educate, and inspire CC employees. 

Who you will work with

As Head of Technology Learning & Development you will closely work with the Global Technology Services Director, Regional Technology Directors and Managers, Legal Tech Advisory as well as other stakeholders in the firm.

What you will be responsible for

As the Head of the L&D CoE, you will be responsible for creating and implementing engaging technology-specific learning and training solutions to employees across the firm. Your aim will be to train, upskill and create awareness of the range of core and value-adding IT products and services.  You will be results orientated and will use data to help drive and analyze success metrics. You will possess a consultative and collaborative skillset and will be able to partner effectively with a wide range of senior leaders and subject matter experts to design and develop delivery mechanisms which drive adoption of our solutions.

What you will you do

• Develop and implement a global Technology L&D strategy aligned with the overall business strategy, ensuring the workforce's capabilities, skills, and competencies are met
• Create the strategy and continuously update the technology learning needs of the firm and employees by connecting it to organizational or business outcomes. Additionally, support the careers of employees by fostering learning and engagement
• Lead the global technology L&D CoE including regional tech L&D teams ensuring cohesive and effective collaboration
• Collaborate with Regional Technology Managers and delegates from the Legal Tech team to understand each other's priorities. Ensure a global approach by navigating the organisational matrix to achieve the goals of the Technology L&D Centre of Excellence (CoE)
• Encourage a culture of innovation within the team to continuously explore new L&D methodologies
• Regularly Benchmark against industry standards; stay informed about market trends and best practices by engaging with L&D influencers, thought leaders, and experts through various channels, such as blogs, podcasts, books, or social media
• It's a necessity to stay informed about the market to understand where competitors and other market players are heading that offer similar or complementary L&D programs to their employees.
• Evaluate service providers such as consultants, trainers, coaches, or online platforms, that offer L&D solutions to various organizations or individuals
• Provide guidance, and coaching to Senior L&D Managers to ensure the Centre of Excellence (CoE) reviews and develops new content addressing the firm's learning needs
• Collaborate with Lawyers productivity solution leads to ensure collaboration and delivery with tech L&D team
• Utilise reporting and analytics and collaborate with steering board comprising of Regional Senior L&D Managers,  to understand L&D requirements of the different stakeholders as well as to drive adoption of the IT portfolio including LegalTech and AI
• Implement and continually review a robust evaluation framework to assess effectiveness of learning programs and initiatives and use customer feedback to continuously improve the quality and impact of our L&D solutions
• Review and update the Tech L&D portfolio, case studies or testimonials based on L&D results, impact, or value
• Utilise Project management tools and methodologies i.e. project plans, creating project schedules and milestones, and tracking progress
• Guide the team and enable them to reach their goals by removing barriers, keeping stakeholders updated, and always controlling for cost, time, and quality
• Foster a culture of trust and collaboration with the Technology L&D CoE through transparent communication and mutual respect
• Implement continuous improvement initiatives to optimise tech L&D processes
• Use the findings from SWOT analysis or gap analysis to inform strategic L&D decisions and actions

Your experience

• 20+ years of experience out of which 3 -5 years' experience at a law firm or global professional services firm with a background in learning and development
• Bachelor's degree or equivalent required
• Must have a global mindset and perspective, prior experience on global strategic initiatives a plus
• Knowledge of the full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Knowledge of legal technology and legal operations to be preferred
• Excellent analytical skills
• Strong interpersonal and written/verbal communication skills
• Familiarity with tools and practices for project management
• Knowledge of adult learning principles, instructional design, and training delivery methods
• Ability to be flexible, adaptable and solutions oriented
• Passion for learning, improving, and sharing best practices.
• Proactive team member with excellent attention to detail and follow through
• Ability to work in a fast paced and demanding environment

How we will support you 

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

You can also get involved in a variety of employee affinity groups. There is also opportunity to be part of charitable events and volunteering.

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Equal opportunities statement

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here