Job Description
Job Overview
The Module Lead serves as the "Go-To Support Analyst" for the Clifford Chance Document Management System (DMS) based on iManage. This role also encompasses support for applications utilizing M365 services (e.g., MS Teams, SharePoint Online, VIVA Insights, Co-pilot etc.) and web services. The module lead employs analytical strength, leveraging technological and functional knowledge to address impediments, manage risks, and drive program-level continuous improvement.
Document Management and M365 are essential business capabilities that necessitate services to be delivered with speed, value, and quality.
Who you will work with
The Document Management team is primarily responsible for managing the iManage-based DMS and supporting applications hosted on SharePoint Online. The team also provides support for M365 services and web services as required by users.
The team primarily supports applications based on Web Services, M365 and iManage DMS which are utilized by Clifford Chance globally.
The Document Management Team reports to Sr. Manager – Enterprise Core Systems.
What you will be responsible for
Manage day-to-day incidents and requests related to DMS and M365 applications in accordance with the Incident Management Process. Provide support to Clifford Chance employees for storing, retrieving, and securing documents on the DMS tool (iManage).
What you will do
- Execute changes and tasks for production and non-production environments, adhering to the Change and Release Management process.
- Oversee and monitor the health of various servers (e.g. Web Server, iManage migration servers), including activities such as checking disk space and removing unnecessary data from server disks.
- Handle backup and restoration requests for sites and workspaces.
- Manage permissions as defined by DMS processes.
- Monitor logs and alerts for critical or warning messages.
- Develop PowerShell scripts for DMS administrative tasks (using iManage API/M365 API).
- Analyse and resolve repetitive issues within the DMS environment.
- Ensure that application change requirements are fully understood, and that planned work meets these requirements.
- Ensure comprehensive documentation for all applications as per agreed standards.
- Meet agreed OLA for ServiceNow incidents reported by business users.
- Provide incident resolutions via phone or email and update the tool with the required documentation.
Qualifications
Your career experience so far
- Minimum 4 to 6 years of experience in any Document Management System support where individual has worked on storing, retrieval, securing, searching of documents and processes involved for the same.
- Preferred Work experience in: -
- iManage Administration
- Document Management System for a law firm
- M365 Services (MS teams, SP online, etc.)
- Knowledge of the various processes involve in a DMS like versioning, permission etc.
- Should be comfortable in SQL Server 2012 or above.
- Microsoft Certification on M365 services will be an advantage.
- Knowledge of iManage Application and experience writing PowerShell scripts for various administrative tasks.
- Team Player & a quick learner.
- Flexible to work in 24*7 shift model/night shifts for extended period (if required).
- Ability to handle pressure situations, especially during P1/2 cases, with confidence.
- Possess good command over both written and verbal communication skills.
- Basic knowledge on Azure services and SharePoint online would be an advantage
Company Description
Who we are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.
Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
Additional Information
How we will support you
From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.
Equal opportunities statement
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.
Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.
Find out more about our inclusive culture here.
