Performance and Automation Test Lead

Job Overview

This Role will lead our Automation and Performance test functions to the next stage of our evolution. In this role you will make your mark in Clifford Chance, providing a fresh and modern approach to further strengthen our services.

Who you will work with

You will work with a high performing QA & Test Team, and this role gives you the exciting opportunity to shape a team of experienced performance testers and automation testers.

What you will be responsible for

Operational Responsibilities

• Stakeholder Engagement: Understand and translate their needs into technical directions for the offshore team. Ensure that findings effectively communicate risks and impact to users.
• Risk Management: Identify and manage potential risks to ensure business expectations for new products are met and issues during production rollouts are minimized.

Strategic Responsibilities

• AI: Leverage leading AI platforms to help define and implement robust strategies that enhance technical capabilities and drive innovation in testing processes.
• Cloud: Apply best practice and industry standard methodologies to optimize QA and testing of cloud products.
• Test Automation: Enhance the democratization and resourcing strategy to accelerate automation.
• Performance: Streamline processes and effectively manage the resources to fully realize capabilities.

Team

• QA Culture: Adhere and improve upon the Values, Mission, Principles, and the QA Framework.

What you will do

• Broaden AI Adoption: Produce an 18-month roadmap to expand on the AI augmented testing currently in place.
• Test Strategy Development: Develop and implement robust Performance and Automation test strategies that are endorsed by all stakeholders.
• Project Management: Oversee cloud based projects, similar to previous projects such as iManage Cloud, Exchange Online and Intapp Time. Ensuring successful deployment and performance in production.
• Test Automation Expansion: Continuously improve upon the Roadmap and expand the test automation framework to increase test coverage and reduce testing time.
• Performance Test Stream Expansion: Identify target live applications which will benefit from ongoing monitoring to understand behaviour trends over extended periods. Include periodic review of support calls to identify areas of improvement e.g., to help reduce volume of support calls related to performance.
• Performance Test Stream Improvement: Produce an 18-month strategic roadmap. Survey the technology, current way of work, and identify improvement targets.
• Vendor Management: Coordinate with offshore vendors and manage their resources effectively to meet project demands. Use metrics to monitor and improve the team's performance.
• Test Asset Management: Manage the test applications and assets, including the ownership and maintenance of our Architecture Design Briefs and Low-Level Diagrams, machines (physical and virtual), mobile phones, test accounts, and other assets.

Your career experience so far

• Proven experience managing and developing the performance and test automation functions.
• Proven experience managing complex enterprise level projects.
• Understanding of cloud products, particularly Azure.
• Strong foundation on Tricentis applications, specifically Tosca and Neoload; Ability to troubleshoot and manage implementations is a must.
• Should have proven breadth of demonstrable experience on other industry 'leading' tools for performance testing and automation.
• Relevant experience on AI or AI-augmented applications over the last 2-years. OpenAI is preferred, but comparable systems are acceptable.
• Strong problem-solving skills and ability to mimic end user experiences accurately.
• Excellent stakeholder management and communication skills.
• Experience working with offshore teams and effectively manage vendors.
• Must have experience on 'modern' test practices and techniques.
• Must be a self-starter and passionate about software quality.
• Experience using Rally and Azure Test Plan is desirable. But experience in comparable test and defect management systems are acceptable.

How we will support you

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

You can also get involved in a variety of employee affinity groups. There is also opportunity to be part of charitable events and volunteering.

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet. 

Equal opportunities statement

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here.

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