Practice Support Coordinator

The Practice Support Coordinator will be the part of the team at Clifford Chance’s Global Operational Hub in Warsaw and will work alongside our colleagues across the world in delivering the best possible client experience.  You will be responsible for providing professional administrative support to the lawyers of the Firm in relation to both billable and non-billable work, and ensuring clients are serviced in a professional manner and in accordance with the Firm's policies. The specific purpose of this role is to assist the allocated fee earners in in our German offices.

Practice Management

• Acting as key point of contact and taking full responsibility for incoming queries both internally and externally via phone or email.
• Managing diaries: organising meetings across different time zones, coordinating meeting requirements including room bookings, managing diary conflicts, preparation for meetings including necessary documentation, liaising with internal and external attendees on availability, and organising catering.
• Setting up appropriate file management systems: filing emails and documents, archiving and other document management activities.
• Arranging domestic and international travel.
• Preparing and drafting letters, email correspondence, pitch and presentation documentation with direction and input from the people you support.
• Managing beginning-to-end document management processes: amending, collating PDFs and renaming, proofreading, generic blacklining, liaising with specialist CC teams including GBS, Service Teams, Legal Support Centre.
• Participating in the delivery of ad hoc projects and tasks as required.

Client Focus and Support

• Progressing and assisting with client relationship initiatives: arranging and attending meetings, calls or other associated actions as required.
• Creating or amending PowerPoint Presentations, Excel documents or fee quote documentation to an intermediate level. This will include involving specialist CC teams as necessary and ensuring that presentations/documents/pitches are delivered to both fee earners and Business Professional team members (including the BD team) as per their initial brief.
• Building relationships with internal and external clients and key stakeholders as appropriate and maintaining knowledge of matters from inception to completion for allocated fee earners.
• Collating and capturing the correct client and matter-related information in the core systems.
• Organising events together/ in collaboration with Events team.
• Carrying out research tasks to support fee earners and Business Professional team: researching venues for events and gathering client intelligence for marketing, capability statements and pitch materials.
• Assisting client and market development teams with client relationship activities: cross-practice client events, maintaining and updating client contact information on Interaction, including mailing lists, RSVPs and registration.

Financial and Matter Management

• Providing financial management support from inception through to billing: supporting the firm's commercial discipline initiatives.
• Working with Accounts Payable to raise timely and accurate invoices to ensure payment on time.
• Attending work in progress (WIP) and debtor meetings as required and following up on action points with the billing team.
• Supporting your fee earner allocation with Time Sheet entries: proactively inputting holidays and absences, resolving unposted time and managing held time.
• Providing support and guidance on Expert Time.
• Assisting with good housekeeping of documentation including post-closing administration as required.

Best Delivery

• Encouraging use of the Best Delivery hubs.
• Engaging with and using the firm's Best Delivery tools to provide efficient support and to advise on the use of such tools, including CC Connect, Transact, LoopUp, Contract Companion and Matter Balance Reports (MBRs).
• Facilitating end of matter review to identify follow on opportunities such as deal reviews, KETL opportunities etc

• Fluency both in German and English languages. Any additional language skills would be considered as an asset.
• 5+ years' experience, preferably in a multinational organisation with proven experience as an Executive Assistant or personal secretary 
• Ability to work in a virtual environment and provide remote support
• In-depth understanding of entire MS Office suite (Word, Outlook, PowerPoint and Excel)
• Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities.
• Ability to adapt to changing priorities and work well under pressure
• Strong attention to detail
• Approachable, helpful and flexible 

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Equal Opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here

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