Senior Associate

Clifford Chance is one of the world's leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise.  The firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution.

We are a purpose-driven business with core values at the heart of everything we do, we actively demonstrate what it means to do the right thing both internally and externally. We want to create a space where everyone feels respected, included, valued and listened to and our values are demonstrated through our behavior. Our Code of Conduct is value based and embodies five Principles – Act with Integrity, Be Inclusive, Embrace Challenge, Speak Up and Act Responsibly.

We offer you the opportunity to join a global law firm with one of the most pre-eminent legal practices in the world. We have an established presence in India for more than ten years, delivering value and supporting Clifford Chance offices across the globe in the areas of Information Technology, Finance, Business Research, Legal Support, Document Production, Project Management and Continuous Improvement. We have been certified as a 'Great Place to Work' in India for implementing people practices that foster collaboration and enable employees to reach their full potential. We are proud of the colleagues who work for us and of the service that together we provide, many of whom are experts in their own sectors. Join us and you will experience, first-hand, the one firm, one team approach that makes working at Clifford Chance so different.

Job Purpose Summary

Senior Associate is the “Go‐To Support Analyst” for the GPMS application team who facilitate analytical strength using technology/functional knowledge and solving impediments, managing risk, and driving program‐level continuous improvement.

GPMS is one of most important business capabilities delivered and requires services to be delivered with Speed, Value and Quality.

GSSC GPMS Team is responsible for supporting Finance Applications, GPMS (Oracle , Keystone, and InCept) and Expert Time used by Clifford Chance across the Globe.

Key responsibilities

• Working Managing various applications and their configurations

• Figuring out ways to "find the bug" utilizing troubleshooting techniques and all the tools and systems available within the organization
• Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
• Providing timely information to customer facing teams to improve overall customer satisfaction
• Mentoring Technical Support on technical issues and best practices
• Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
• Championing Supportability and Debug ability initiatives throughout R&D
• Provide Functional/Technical Support in ERP in Production environment.
• To work on incidents as escalated by the 2nd line support teams in order to provide resolution for the same.
• Provide Month end support for various Sub systems which includes creating, scheduling and providing the output as required.
• To test the application during the application upgrades and other BAU activities.
• Ensuring that the requirement for change to applications is fully understood and that the planned work will satisfy these requirements.
• Managing the release process and ensuring that all changes comply with the architectural roadmap.
• Managing a team of Consultants, Senior Consultants and Assistant Managing Consultant and monitoring their performance against agreed goals and performance criteria and meeting with them regularly to discuss progress;
• Ensuring that all changes to applications are properly documented and that all applications documentation is kept up to date.
• Liaison with on‐shore resources (both IT staff and users) regarding the precise nature of the task if this is not clear.
• Liaison with ERP Vendors (Third Party)and system Developers to provide resolution of issues and fix the upstream.
• Ensuring that all applications have adequate documentation with completion to the agreed standards.
• Provision of adequate cover as defined in the SLA's over the required support hours (this may vary according to the application).
• Ensuring that all quality and agreed timescales are met.
• Minimize the necessity for rework.

Skills & Experience

• Minimum 2+ Years of experience in support for IT Applications with knowledge and experience of Oracle Financials.
• Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits.
• Unparalleled troubleshooting and problem‐solving skills.
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations.
• Documentation of knowledge, mentoring ability, and comfort interacting with all levels of management.
• An in depth understanding of how Finance function works.
• Should be comfortable with basics of PL/SQL and should be able to write basic queries.
• Should have a technical background so that he can understand the applications.
• We would prefer a candidate with ITIL Foundation level certification.
• Should have knowledge of basic accounting.
• Should have good knowledge in MS‐ Excel.
• Should be a Team Player.
• Flexible to work in Shifts, if required.
• Articulate.
• Quick Learner.
• Good communication skill – both verbal and written.
• Requires Bachelors in Engineering/Accounts, and strong relevant professional experience.
• Oracle /SQL Certification would be an added advantage.