Warsaw HUB Lead

We are looking for the Global HUB Lead for our new Warsaw Operational Hub. The team at Clifford Chance’s Global Operational Hub in Warsaw works alongside our colleagues across the world in delivering the best possible client experience, requiring support from IT, Business Development, Finance, Legal Support Secretaries, Communications and other business functions. You can be part of our goal to grow the hub gradually over time and to contribute to our firm’s ambition to be the greatest global law firm.

The Global HUB Lead in Warsaw is expected to play a key management role, ensuring efficient coordination of business operations, overseeing the day-to-day operations of the Hub and maintenance of and compliance with local and global standards and policies, as well as adherence to risk and audit processes and safeguards.

You will report to and work closely with the Regional COO ("RCOO") for Continental Europe. You will work alongside the regional and global functional leads of each function whose operations are supported by the Warsaw Hub (the "Hub"), with dotted line managerial responsibility for certain roles within the Hub. You will meet regularly with the direct line managers of the team members working with the Hub in order to ensure the quality of services provided. Finally, you will maintain strong peer relationships the managers of the other global hubs (located in India and Newcastle) and with the Warsaw office Management Team.

Team Management

• Working with the relevant direct line managers with the relevant functions, responsible for the day-to- day management and wellbeing of the team working within the Hub
• Direct line responsibility for the management, career development, and wellbeing of all Professional Support Co-ordinators (PSCs) and Professional Administrative Assistants (PAAs) working in the Hub
• Working with the relevant direct line manager, responsible for the onboarding of all new joiners to the Hub
• Responsible for managing service quality of the work  delivered by the Warsaw Hub  through ongoing feedback from key stakeholders and direct line managers, resolving any issues as they arise and facilitating continuous improvement.

Service Delivery and Process Management

• Working with the relevant functional teams, as well as other global Hub teams, drive improvement of operational performance and ensure that those working in the Hub adapt to our Firm's and market innovation offerings in the areas of Service Delivery and general operations
• Working with the Warsaw office management team, ensure, on a day-to-day basis, the facilitation and implementation of office policies by establishing standards and procedures for the Hub
• Working with the global procurement team, managing the Hub's procurement strategy, policy and process ensuring compliance with global, regional, and local firm policies.
• Coordinating ongoing seating allocation and floor plan management, ensuring health, safety, and well-being of our employees
• Coordinating and managing service provision with other global hub teams (India and Newcastle), including document production, print room and print services
• Leverage technology and digital solutions to support and enhance problem-solving capabilities within the Hub

Invoicing, Budgeting and Reporting

• Monitoring all invoices from the Hub's related suppliers, ensuring compliance to current contracts
• Together with the Hub's Finance lead preparing yearly budgets and quarterly forecasts, other cost analyses and investment proposals as needed.
• Reporting to stakeholders on key financial and performance indicators and benchmarking aligned to business priorities.

Risk

• Working closely and in conjunction with global and regional Risk and Compliance leads to ensure that an appropriate risk management and mitigation framework is in place.
• Developing, maintaining and testing appropriate business resilience and continuity plans, ensuring that operational processes are in place to meet the requirements of those plans
• Communicating and reporting on risk status to regional management and the relevant global and regional functional teams as required

Experience

• Significant experience both managing and leading large teams
• Experience of working with a diverse stakeholder group, based locally and globally.
• Practical experience in office administration management, ideally experience working in a legal or professional services environment.
• Proven project management experience.

Skills

• Focused on providing outstanding internal and external client service.
• Excellent verbal and written communication skills in English
• Proven ability to develop strong working relationships and influence senior stakeholders as well as influencing at all levels.
• Experience managing complex operational issues, acting as a bridge between all teams and stakeholders.
• Experience of managing customer engagements and expectations and able to quickly establish credibility with clients, colleagues, and senior management.
• A positive role model, leader, and motivator
• Enthusiastic, self-motivated, flexible, and adaptable

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Equal Opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here

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