Job Description
The Role
The goal of Knowledge and Information Services is to ensure all internal clients (fee earning and business professionals) have access to knowledge and information resources which meet business needs cost effectively. This is achieved by:
- Sourcing and delivering a range of services and systems which facilitate timely access to and retrieval of relevant and current information.
- Training clients so they have the expertise to research efficiently using the services and systems provided.
- Promoting what is available to raise awareness of knowledge and information resources.
- Continuous development of the service in alignment with the firm's business services strategy.
Who you will work with
The Assistant Knowledge and Information Officer (AKIO) will be part of the Global Financial Markets (GFM) Information team. We work closely with the group's Knowledge Lawyers, as well as collaborating with Knowledge and Information colleagues across the network, to deliver the highest level of service to the firm and support strategic objectives.
This role is an ideal opportunity for a graduate who has the desire and aspiration to move into the information field and progress.
What you will be responsible for
The role-holder will be responsible for ensuring that the core operational services are provided to internal clients in a professional manner at all times. The scope of the role will include:
- Practice group responsibilities
- Supply, maintain and develop information resources
- Compiling current awareness
- Organise trainee training
- Assist with and manage projects
What you will do
These illustrate specific responsibilities required to fulfil the scope of Role and are subject to change in response to business needs:
Practice group responsibilities
The GFM practice area comprises 13 sub groups, and the team also supports a number of cross-practice initiatives. The AKIO will have primary responsibility for one or two of these groups as required. The AKIO will:
- Develop effective working relationships within the practice groups and ensure their information requirements are developed and met.
- Regularly undertake feedback exercises across the groups regarding their resources and act upon results.
- Engage with lawyers at all levels to encourage knowledge sharing.
- The AKIO will also support the KIOs with their work for other practice groups on an allocated basis, acting as a delegation point for specific practice group related tasks.
Supply, maintain and develop information resources
- Process and distribute information materials to internal clients.
- Maintain the hard-copy and electronic reference collections of books and journals and external databases.
- Assist with the maintenance and development of intranet pages.
Handle Enquiries
- Handle a range of information enquiries from internal clients adhering to established service levels. This includes staffing the enquiry desk on a rotational basis. While you may be the primary point of contact, complex enquiries should be escalated to the appropriate level.
- AKIOs will not be responsible for in-depth legal research but will need to provide information to enable internal clients to do the legal research.
Compiling current awareness
- We produce a number of client newsletters. The AKIO will help to compile these using items written by Knowledge & Information Officers.
- Assisting with and writing content for the firm's Finance Alerter product.
Coordinate deal reviews
- Deal reviews are a strategic method of identifying the information needs of lawyers in the practice area and are carried out at the end of each deal. The AKIOs organise the reviews and assist in following up actions and reporting on them for their allocated groups.
Organise and help deliver trainee training
- New trainees join every March and September. The AKIOs coordinate and organise the training sessions, to introduce trainees to the information sources available in the firm.
- There will also be the opportunity for the AKIO to assist with the delivery of such sessions.
- Assist with obtaining and analysing feedback to aid the development of future training.
Assist with and manage projects
- Assist with team projects.
- Identify ad-hoc or small projects to develop team services within their particular area, which they may be required to plan and run.
Organise meetings
- Arrange meetings with lawyers as required.
- Chair and minute various meetings, including the weekly team meeting, the London Information Managers (LIM) meeting, and others as they arise.
These illustrate specific responsibilities required to fulfill the scope of Role and are subject to change in response to business needs.
Qualifications
Your Experience
Experience:
- Ideally have some experience working in a professional services or corporate office environment.
- Have a good working knowledge of Microsoft Office applications, such as Word, Excel, Powerpoint.
- General technical skills and some experience of online research is desirable.
Qualifications:
- Educated to degree level – degree in Knowledge Management, Information Management, Information Sciences or related discipline would be advantageous.
Skills:
Decision Making:
- You will make decisions within clear guidelines and take initiative when required, understand when to seek advice.
- Organise and prioritise workload effectively.
- Review and interpret existing policies and procedures on a regular basis, and make suggestions for improvements.
Problem Solving:
- You will display initiative and a proactive approach to resolving problems however, there may be occasions when lateral thinking is required.
- Take ownership of tasks and ensure they are seen through to completion and beyond.
- Seek clarification or assistance from other members of the team or the wider K&I community, as well as the line manager when appropriate.
Leadership
- Build a credible reputation as a trusted advisor on information-related matters, both within the immediate team and amongst internal clients.
- Liaise with internal clients such as other Information Services teams and Business Services departments.
Interaction
- Demonstrate strong team working qualities
- Demonstrate good communication and influencing skills to pro-actively build networks that are beneficial to the Information Services community and the Firm as a whole.
How we will support you
From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.
Company Description
Who we are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.
Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
Additional Information
Hybrid Working
This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time.
What we offer including our broad range of benefits and working environment
When you join Clifford Chance, you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial, wellbeing, lifestyle, and family friendly benefits. For more information on what we offer specifically in the UK, please visit our What We Offer page on our career site.
Equal Opportunity Statement
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.
Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.
Find out more about our inclusive culture here.
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