Job Description
Job Overview - Change Manager (IT, Ai & Data - 12 Month Fixed Term Contract)
As part of our strategic initiatives, Clifford Chance is focusing on the successful implementation and adoption of its IT Strategy, AI Transformation, and Data Strategy propositions to enhance its competitive edge and operational efficiency.
We are seeking a Change Manager to work alongside the Senior Change Lead to manage the programme's change and engagement workstream. The role will look at how we drive engagement in, and adoption of, new ways of working across the firm in these key transformational areas, both with our business professional and lawyer populations. This position is essential for managing complex, multicultural, and behavioural changes within the firm, ensuring the seamless integration of the IT, AI and Data propositions into the firm's operations and culture.
More broadly this role will sit within the firm's Global Change Management function and be part of a team of change professionals supporting the firm's investment portfolio. As such, you may support other change initiatives across the firm. As part of the Global Change Management function you will help build change capability and a change mindset across the firm and will embed and evolve the firm's transformation framework through the work that you do.
The Change Manager will have experience of designing and delivering a change management approach (covering change, communications and training) on complex, multicultural, behavioural change programmes within a professional services organisation.
Who you will work with
The Change Manager will report to the Senior Change Lead and be a key member of the programme team, working collaboratively with colleagues across workstreams and functions to address the "human" side of delivering transformation.
They will be part of the Global Change Management function and will work closely with other change professionals, as well as closely with our colleagues in the Global Programme Group.
They will engage directly with partners, lawyers, directors and business professionals, across regions and offices, as they build understanding of, and advocacy for, the change within these communities, actively listening to and mitigating challenges around engagement and adoption. They will also engage with the firm's leadership to help build effective change sponsorship.
This role involves working in a multicultural environment, requiring effective communication and coordination with diverse teams.
What you will be responsible for
The Change Manager will work with the Global Change Lead to design and deliver a change strategy and plan that delivers the outcomes (specifically the people dependent ROI), drives positive sentiment, and ultimately delivers high levels of adoption in relation to new ways of working.
They will drive high awareness, understanding, and desire across different 'personas' and stakeholders, ensure people are set up to succeed with the right knowledge and skills, and ensure high levels of adoption and embedding of new ways of working. They will track, measure and course correct against agreed measures of success and will raise people-related risks, issues and dependencies.
The Change Manager will influence the programme and its stakeholders to take a colleague-centric approach to change and will act as a trusted advisor and deliverer in relation to change management.
They will champion the firm's Transformation Framework and change management approach, tailoring it to the programme's requirements.
What you will do
The Change Manager will:
• Support the development and execution of a change management strategy and plan for IT, AI and Data.
• Prioritise behavioural change as the driving force of the programme and position any technical implementations as catalyst for such changes.
• Create key change deliverables, including Change Readiness and Impact Assessments, Stakeholder Mapping, Persona Change Stories, Training Needs Analysis and an Engagement Strategy / Plan aligned with the Transformation Framework.
• Work collaboratively with colleagues to develop and support communications and training plans to prepare the business for changes (both keystroke and behavioural).
• Work collaboratively with colleagues to develop and support communication and training materials, such as key messages and FAQs, presentations, demos, user guides, videos, and online sessions, to prepare the business for changes.
• Mobilise, engage and maintain colleague communities such as change champions and super users.
• Establish metrics to measure the success of change initiatives and provide regular updates to senior management.
• Identify potential risks, develop mitigation strategies, and address blockers and enablers of change.
• Implement post-'go live' activities to ensure embedding and adoption, linked to benefits realisation.
• Help embed and evolve the firm's change management approach and methodology.
Qualifications
Your career experience so far
• Experience of working within a global professional services organisation, preferably in the legal sector.
• Deep experience working as a change management practitioner, particularly within complex, global transformation programmes.
• Track record of managing change initiatives for large-scale technology-focused transformation projects, such as CRM and/or ERP implementations.
• Deep understanding of change management principles and methodologies.
• Experience in facilitating the integration of new systems and processes into existing operations.
• Excellent communication and interpersonal skills, with the ability to engage and influence diverse stakeholders.
• Ability to work effectively with cross-functional teams and manage multiple priorities and initiatives.
• The ability to work effectively in a matrix-managed environment and influence and inform stakeholders and others – exemplifying the firms' Code of Conduct.
• Experience in reporting and providing updates to senior leadership and project teams.
• Familiarity with strategic growth initiatives and their implementation within a corporate setting.
• Strong and creative problem-solving skills.
• Confidence to identify and highlight improvement opportunities, being both flexible and adaptable.
• Strategic and organisational awareness and the ability to apply these viewpoints to the detailed or people-focussed challenges.
• Excellent active listening skills.
• A recognised Change Management certification is desirable
Company Description
Who we are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.
You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.
Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
Hybrid Working
This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time.
Additional Information
How we will support you
From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.
Whatever your area of expertise, you will find a range of career opportunities at Clifford Chance. And wherever you’re heading, Clifford Chance is where you can be true to your ambitions.
Our firm, work and people span jurisdictions, cultures and languages. In a world where commercial success increasingly relies on globalisation, we offer clients a truly international perspective, and we offer our people a rewarding and stimulating career.
We're proud of our approachable, friendly and team-based way of working. Highly professional and self-assured, with an entrepreneurial streak, our people are more than happy to share their expertise and knowledge.
Equal Opportunities
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.
Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.
Find out more about our inclusive culture here
