Client & Legal Knowledge Product Manager

The Product Manager will be responsible for the management of the Client and Market Development suite of tools. This role is crucial in driving the vision, strategy, and execution of our products to support business objectives, enhance client relationships, and propel revenue growth.

Who you will work with
The role sits in the Global Client & Legal Knowledge Team, reporting to the Director of Client & Legal Knowledge.  
The Client & Legal Knowledge Product Manager will principally work with:
•    Global Business Development Directors
•    Global Head of Operations: Clients, Markets and Products
•    Business Development and wider C&MD Teams
•    Partners, Lawyers, Practice Assistants
•    KETL 
•    Global Programme Group
•    Delhi Service Centres
What you will do
Vision & Strategy
•    Develop and articulate a clear product vision and roadmap, with the Director of Client & Legal Knowledge and other key stakeholders, for the suite of CMD Products aligning with the firm’s overall business objectives. 
•    Identify opportunities for technology improvements to enhance business development and client engagement efforts. 
•    Conduct research to understand the needs of our clients, lawyers and BD communities to support the vision & strategy.
Product Development & Management
•    Own the product roadmap, aligning with the business, cross-functional partners (Partners, Business Development, and the Leadership team). 
•    Take a user-centric approach to enhancements.
•    Oversee the full product lifecycle from user research, requirements gathering, development, testing, deployment, and ongoing maintenance. 
•    Collaborate with internal stakeholders, including partners, lawyers, and business professionals, to ensure product alignment with business needs and CC strategy
•    Oversee the experience management programme and administration of Client Development suite of products
•    Prioritise features and enhancements based on business impact, user feedback, and resource availability.
•    Work with key colleagues to translate business requirements into practical applications and business workflows
Cross-Functional Leadership
•    Build and lead a cross-functional team within the Business Development Operations function, including IT, marketing, and business development professionals. 
•    Foster a collaborative team environment and promote effective communication and project management practices. 
•    Coordinate with external vendors and technology partners to ensure seamless integration and optimal performance of the systems.
Performance Monitoring & Reporting
•    Align products with the firm’s data strategy and governance practice to enable business workflows and support effective reporting.
•    Establish key performance indicators (KPIs) and metrics to monitor product performance and user satisfaction. 
•    Provide regular updates and reports to stakeholders and senior management on product status, usage metrics, and revenue impact. 
•    Implement feedback mechanisms to continuously improve products and systems based on user input and evolving business needs. 

Qualifications and Skills 
•    Bachelor’s degree in Business, Information Technology, or related field.
•    Strong understanding of CRM systems, legal technology, and data management principles. 
•    Strong stakeholder management
•    Familiarity with data analytics and reporting tools.
Desirable
•    Experience of continuous improvement methodologies
•    Systems thinking
•    User experience research
Your experience  
•    Minimum of 5 years of product management experience or similar role, preferably within a law firm or professional services environment. 
•    Proven track record of managing CRM systems and legal software, with specific experience in Litera/ Foundation highly desirable.
•    Experience of leading or working on large scale data projects
•    Excellent leadership and team-building skills, with the ability to motivate and manage a cross-functional team. 
•    Strong communication and interpersonal skills, capable of effectively conveying complex technical concepts to non-technical stakeholders. 
•    Strong problem-solving and analytical skills, with the ability to think strategically and translate business objectives into actionable plans. 

Closing Date 10/2/25

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Hybrid Working

This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time.

You will work from our Canary Wharf office in London.

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Hybrid Working

This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time.

You will work from our Canary Wharf office in London.

How we will support you

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

Whatever your area of expertise, you will find a range of career opportunities at Clifford Chance. And wherever you’re heading, Clifford Chance is where you can be true to your ambitions.

Our firm, work and people span jurisdictions, cultures and languages. In a world where commercial success increasingly relies on globalisation, we offer clients a truly international perspective, and we offer our people a rewarding and stimulating career.

We're proud of our approachable, friendly and team-based way of working. Highly professional and self-assured, with an entrepreneurial streak, our people are more than happy to share their expertise and knowledge.

Equal Opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here