Job Description
The Role
Continuous Improvement ("CI") is part of a global community that delivers our "Best Delivery" strategy. "Best Delivery" means ensuring that we deliver outstanding value and experiences to our clients, better ways of working for our people and more streamlined processes.
The Continuous Improvement Project Manager will work in the Litigation & Dispute Resolution (L&DR) and Real Estate (RE) Continuous Improvement team and be responsible for delivering improvement projects, within the portfolio, which change the way complex legal services are delivered to our clients. They will execute Continuous Improvement and change management plans contributing to the Firm's Innovation & Best Delivery strategy; and taking ownership for various work streams that support that strategy as well as the strategy of the Practice Areas, as directed by their line management.
Who you will work with
With direction from the Global CI Lead for L&DR, you will work within the practice areas with colleagues from Legal Tech, Legal Project Management, Pricing, Resource Management, Delivery Centres, Business Development, Communications, Partnership Finance, Knowledge and Information, and other teams as necessary. You will also be expected to collaborate with our colleagues in other regions on cross jurisdictional projects.
What you will be responsible for
You will be responsible for leading/guiding project teams and applying their experience to determine an optimal approach in complex and multi-dimensional environments.
You will be responsible for promoting teamwork and collaboration, ensuring prompt identification and resolution of potential areas of conflict, and for managing all aspects of change across a diverse set of stakeholder communities.
Projects will be primarily based in London L&DR/RE, and you will be required to collaborate on other cross regional/cross practice projects, in which case it is likely that some, or all parts of the project may need to be managed remotely.
The success of this role will primarily be measured by feedback from key stakeholders within L&DR and RE; the extent to which the projects yield sustained benefits to our clients and the firm; and the successful roll-out of new ways of working.
What you will do
You will be responsible for the following activities:
- Gathering and interpreting data that supports the programme's vision
- Acting as trusted advisors to partners and lawyers
- Demonstrating advanced change management and communication skills
- Displaying intermediate-level skills in the areas of process improvement; client engagement; technology improvement and project management
- Engaging with clients to position Clifford Chance as a leader in legal services innovation
- Defining and deploying new ways of working, including technology, resourcing models and digital solutions
- Managing a range of improvement and change management projects
- Tracking and promoting benefits/value to drive further engagement
- Collaborating effectively with stakeholders within Innovation & Best Delivery, Business Professionals, legal teams and clients
As part of your projects delivery you may also be responsible for the management of other professionals, including allocating and monitoring delivery of projects and performance management
Qualifications
Your experience
You will possess the following experience:
- Track record of delivery of continuous improvement/client service change & transformation projects within a professional services environment
- Management of projects from end-to-end and realised associated benefits
- Prior experience in the application of consulting skills, creative, strategic, critical and organisational thinking is essential
- Six Sigma qualified at green belt as a minimum
How we will support you
As a Firm, we make a significant investment in training and supporting members of the team through their career at the Firm.
We offer opportunities to access externally recognised training qualifications, including consulting skills, Lean Six Sigma, recognised project management certifications and training in change management and technology. In addition to this, the nature of the work and interaction with the team will drive continuous on-the-job learning.
Company Description
Who we are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.
Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
Hybrid Working
This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time.
Additional Information
Equal opportunities statement
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.
Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.
Find out more about our inclusive culture here
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