Job Description
The Role
The Global Transformation Lead – Global Financial Markets (GFM) will be accountable for internal and client-facing transformation and innovation activity across the Global Business Unit (GBU) globally, including the adoption of AI and other legal technology solutions, process improvement activity on key products and the related change management activities required to achieve the desired changes.
As a strategic advisor, you will work with GBU and product group leadership to define and implement appropriate transformation and innovation strategies for product delivery to maximise benefits to clients and to the firm. You will ensure the improvements deliver benefit realisation, value creation, ROI and the achievement of results and outcomes directly linked to the firm's global business strategy.
Who you will work with
You will work closely with GBU Partner, practice management and KETL leadership to ensure that transformation and innovation is seen by clients as a differentiator for Clifford Chance. You will also collaborate extensively with senior leadership across GBUs, including other Global Practice Area Leaders (GPALs), Global Practice Area Managers (GPAMs), the Global Clients, Markets and Products Partner, the Chief Client Officer, the Global COO, Regional Practice Area Managers (RPAMs) /Regional Business Managers (RBMs), Regional COOs, Regional Managing Partners and Regional CFOs.
What you will be responsible for
You will act as a subject matter expert ('SME') on transformation within the GBU.
In collaboration with the GPAL and GPAM, as well as group and product leads, you will define and implement transformation and innovation strategies, across products within the GBU, ensuring alignment with the firm's global strategic goals, to include:
- Prioritisation of products/work types/locations where intervention (streamlining/modernisation/digitalisation) will most effectively drive income and/or profitability.
- Rollout of priority use cases for the suite of AI tools and other legal technology solutions across the GBU globally.
- KPIs and other measures of success for all GBU transformation and innovation plans, established in collaboration with the Best Delivery COE
You have responsibility for working with the GBU colleagues to deliver Key Performance indicators established to measure effectiveness of the transformation activities across the GBU. You will oversee the delivery of the strategies, including identifying and mitigating any key strategic risks.
You will align your methodologies and standards to the global Transformation Framework and play a key role in helping to evolve and embed the framework and innovatively apply it to technology rollout, change management and process improvement. You will work with partners and associates as an SME to support and drive the adoption of new ways of working and to remove barriers as needed.
You will collaborate on client engagements where innovation and transformation has been identified as a key driver of growth, ensuring alignment with GBU Partners, the Clients, Markets and Products Committee and the Growth Strategy.
You will collaborate on external engagements with clients and the legal services sector on transformation topics to ensure that Clifford Chance generally and your GBU as a whole as well as GBU Partners are recognised as a leader in innovation and transformation.
You will represent your GBU in the global Centre of Excellence.
What you will do
Own, maintain and deliver the transformation strategy, focusing on people, process and technology.
Work closely with the GBU's senior leadership team to ensure there is a clear transformation and innovation roadmap with clearly defined plans, benefits and KPIs.
Lead and facilitate the change and transformation strategy across your GBU, implementing a range of change activities.
Ensure alignment across the key strategic objectives and activities, that key milestones and KPIs are met and that key strategic and long-term projects are on track.
Coordinate with transformation leaders in other GBUs and IT to ensure a consistent approach is taken on governance and delivery of transformation projects or initiatives.
Enable the best transformation and innovation decisions to be made at the most appropriate level and resolve escalated issues.
Put in place methods to monitor progress, report on effectiveness, analysing and responding to performance metrics.
Act as an ambassador for transformation and innovation across the GBU globally, regularly staying up to date with best practice and through a proactive communications plan, acting as an advocate both internally and externally.
Identify business risks to user adoption or compliance and identify and manage mitigations.
Map and manage detailed stakeholder relationships, leading on engagement with a broad range of senior business stakeholders and project sponsors. Manage and maintain the stakeholder plans. Actively coach and support critical business change enablers.
The success of this role will primarily be measured by feedback from the Global Practice Area Leaders (GPALs), Regional Practice Area Leaders (RPALs), Global Practice Area Managers (GPAMs), Regional Business Managers and Practice Area Managers and partners; the extent to which the transformation team yields benefits to our clients and the firm; and the successful rollout of new ways of working within the GBU.
Qualifications
Your career experience so far
You will have experience gained in a professional services environment where you have led large and complex business transformation/client service improvement projects and programmes.
- Prior experience in managing change and transformation programmes is essential. You should have managed a number of multi-disciplinary, complex, and strategically important projects from end-to-end and delivered revenue, cost and/or service results relating to set project objectives.
- Working in a 'green-field' site and contributing to the rollout and success of a transformation programme in an organisation would be advantageous.
- Delivering training and/or mentoring, including the certification of other people in a process organisation.
- Managing a team of professionals to deliver successful projects.
You will have experience in the following key skills:
- Business transformation, programme management, change management, technology rollouts and process improvement.
- Consulting skills, creative, strategic, critical, and organisational thinking.
- Able to demonstrate advanced skills in managing strategic, complex and large projects.
How we will support you
As a firm, we make a significant investment in training and supporting members of the team through their career with Clifford Chance.
We offer opportunities to access externally recognised training qualifications, including consulting skills, Lean Six Sigma, recognised project management certifications and training in change management and technology. In addition to this, the nature of the work and interaction with the stakeholders will drive continuous on-the-job learning.
Company Description
Who we are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.
You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.
Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
Hybrid Working
This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time.
Additional Information
Equal opportunities statement
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.
Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.
Find out more about our inclusive culture here.
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