Senior Change Lead – Growth Strategy & CRM

The Role

The Executive Leadership Group (the firm's decision-making body which steers the firm and its strategy) operates through three committees, led by partners and senior business professionals:

• Clients, Markets and Products:
• People & Talent;
• Operations and Business Transformation

As part of the Clients, Markets and Products Committee, Clifford Change has an ambitious growth strategy linked to the firm's strategy. This requires significant changes to the ways that lawyers acquire, retain and grow clients.

As part of delivering the growth strategy, the firm is looking to transform the way that customer relationship management works at the firm. This is a holistic transformation programme, looking at technology, process and people (behaviour, culture and mindset) changes.

We are looking for a senior change lead to:

• Create and execute a change management strategy for the "growth strategy" in order to help deliver major behavioural change across the organisation.
• Lead the change management workstream on the CRM transformation programme to design and deliver the change management strategy, potentially managing a team of change managers and any third party suppliers.
• Provide change management support for the Client & Market Development (CMD) operating model design / implementation.
• Take an overarching view of any individual change management plans for projects or programmes within the growth strategy / Clients, Markets and Products portfolio to ensure that they are connected and ladder up to the overarching growth strategy change management approach and plan.
• Work with the Global Head of Change Management to ensure that any change management work ladders up to the enterprise-level change strategy, and to pilot and evolve the change management framework for Clifford Chance.
• Build and own the "partner" persona, articulating key change impacts for this persona.

Who you will work with 

You will be part of the global Change Management function, reporting to the Global Head of Change Management. You will interact with other senior change leads working on major change initiatives within Clifford Change in order to ensure alignment and to foster a culture of innovation, creativity and high team performance.

You will work closely with C-suite level members of the Clients, Markets and Products Committee, as well as with the CRM programme team, including the CRM steering committee, the CRM programme office and other CRM workstream leads.

You will also work closely with the Global Head of Business Transformation Implementation, internal change managers and any third-party suppliers or contractors.

What you will do

For both the growth strategy, CRM programme, and CMD operating model programme, you will:

• Create the change management strategy and plan (laddering up to the enterprise change management strategy and framework)
• Be responsible for delivering the plan on time, on budget and to quality
• Map out the overall and specific behaviour change vision (from/to journey)
• Perform change impact assessments
• Create persona journeys, focusing initially on the partner change journey
• Identify the key change management levers that will help us achieve the change vision
• Identify and address potential people challenges and resistance
• Create and deliver a plan to engage key stakeholders, key personas and other audience groups as required
• Measure engagement, change readiness and adoption and course correct as required
•  As required, support with selecting and managing change management services from third party suppliers
• Manage any resources (both internal and external) working to deliver the change strategy
• Align with the enterprise-level change management strategy
• Pilot, test and help evolve the enterprise-level change management strategy and framework
• Align with other major change initiatives at Clifford Chance
• Be an active contributor to a change management community of practice

Your experience

• Demonstrable experience leading the change management workstream on complex transformation programmes in professional services and across a range of other related industries
• Ideally the candidate will have worked on a CRM transformation programme, or have experience delivering large scale, complex digital transformation programmes
• Experience working with senior or C-suite level executives to design and deliver a change management strategy and plan
• Excellent stakeholder engagement, negotiating and influencing skills
• Experience in leading change across technology, process and people transformation
• Experience in effectively addressing deep change resistance
• Strong presentation, verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to all levels of management including senior leaders
• The ability to lead others
• Ability to effectively manage multiple competing priorities with high attention to detail
• Possesses strong analytical skills, good listening skills with ability to effectively coach and mentor others
• Exhibits effective team skills
• Familiarity with project and programme management approaches, tools and methodologies
• Demonstrable experience of working as part of a broader programme or project team on large-scale business transformations
• The successful candidate will hold a Prosci Change Management certification and be able to evidence how they take a proven, people-focused approach to developing an agile, change-ready organisation.

How we will support you 

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge.

From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Hybrid Working

This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time

Equal opportunities statement

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here